FAQs

No, our clients can elect to use NRAD’s PACS system instead of incurring the cost and hassle of purchasing and maintaining their own. We have invested in the state-of-the-art Exa PACS by Konica Minolta, which is cloud-based and operates on any commercial laptop, any operating system, and any speed internet connection.

The most preferred method for connectivity is to establish a VPN. If this cannot be done, we will work with the client to identify an alternative solution that best meets their capabilities and needs.

NRAD’s PACS system can interface with a client’s existing EHR/RIS to deliver the report directly over HL7. Another option would be to receive the report via automatic fax or automatic email as soon as the report is completed. Clients can also login to our PACS system and print reports from their secure study list.

We have a designated toll-free number for referring physicians to communicate with our radiologists and/or cardiologist who has read a particular study. That number is 1-855-672-3888 extension 5. Referring physicians can also send an email to support@nradsolutions.com with their call back number and our Customer Service Team will connect our radiologist with the physician.

Our radiologists alerts our 24/7 customer service team when they identify a positive finding and we communicate this to the client in whatever method the client prefers (email, phone call, text, etc).

Yes, we are available 24/7 to handle stats for our clients, as we know the patient care is not a Monday through Friday, 9-to-5 job.

NRAD offers many on-site services, including contrast coverage, breast biopsies, pain management, medical directorship, and supervision of radiology technicians for positioning and technique. In addition, we provide infrastructure management and data storage solutions, as well as MQSA reporting and compliance management