At NRAD Solutions, we pride ourselves on being different from the rest. Our vision is teleradiology with a meaningful, personal touch and industry-changing client interaction. To accomplish this, we've invested over the years in our business to provide exceptional service to our clients. What qualities make us different than our competitors, and what traits do our clients value? Join us as we explore what sets us apart and discover how we've earned our reputation for excellence in the industry.
The NRAD Service Difference
While technology drives many facets of the teleradiology industry, it doesn't need to have less-than-personal interactions. At NRAD, we understand the frustration of needing to talk to someone within a company and getting stuck in chat portals and automated calls. At NRAD, a highly-trained associate will always be on the other side of the phone to quickly greet you and help you with the clinical support you need. That's where we strive to be different, and we've invested in the depth of staff to accomplish clinical, client, and client's referring physician support excellence.
Physician Supply Ahead of Volume
We know our clients prioritize meeting turnaround times and quality reporting. Our solution is to keep our radiologists and staff members just slightly ahead of the volumes sent to us by our client base. NRAD provides the highest service levels with these highly sought-after physician resources. Over the past several years, we've decided to invest in hiring additional radiologists. We will continue to hire with the expectation that we will continue to grow. We will continue to hire and keep that gap between resources and imaging volume, ensuring client retention and providing our services to new clients.
Long-Lasting Relationships
At NRAD, we have a significantly low turnover rate. Whether we're talking about physicians or associates, we have high retention. We prioritize work/life balance for our physicians and non-physician employees, positively impacting retention.
Our team has built relationships with our clients and helped source solutions for their service needs. When clients express a service need, they are very familiar with the NRAD associate in most situations, as many clients have been with us for several years. Some, from the beginning of 2013. The relationships and proven performance deepen with every interaction.
NRAD Solutions is not just another radiology and technology solutions company. Our commitment to changing the industry through positive client interactions has led to success. We are preparing for much more growth in the upcoming years and credit our investments in innovative technology, workflow, a servant-hearted leadership philosophy, and competitiveness.
